Previous incidents

October 2025
Oct 28, 2025
1 incident

Service Degradation: Delayed Async Results Delivery

Degraded

Resolved Oct 28 at 04:44pm UTC

Affected services are back to normal.

We have identified the root cause of the issue and it is now resolved.

What Happened

We experienced a large volume of async requests that introduced an added latency for delivering the jobs results.

Resolution

We have immediately taken action to scale up the processing throughput and ensure that all requests receive their expected results as soon as possible.

What We're Doing to Prevent This

We are continuously improving our async proces...

1 previous update

Oct 27, 2025
1 incident

Outage: API and Dashboard Unavailable

Downtime

Resolved Oct 27 at 07:14pm UTC

All Services Restored

What Happened

A database availability issue temporarily disrupted access to our services. All web applications and APIs were unavailable during this time.

Resolution

Our team identified and resolved the database availability issue. Full service has been restored and all systems are operating normally.

Prevention Measures

We've strengthened our infrastructure as follows:

  • Added more strict validations on the application side to ensure we don't stress the ...

2 previous updates

Oct 07, 2025
1 incident

Outage: API and Dashboard Unavailable

Downtime

Resolved Oct 07 at 10:49pm UTC

All Services Restored

What Happened

A DNS configuration error temporarily disrupted access to our services. All web applications and APIs were unavailable during this time.

Resolution

Our team identified and corrected the DNS misconfiguration. Full service has been restored and all systems are operating normally.

Prevention Measures

We've strengthened our infrastructure management processes:

  • Enhanced change management protocols for critical infrastructure
  • Additional safegu...

2 previous updates