Health recovered.

Property SkipTracing service is back to normal.

What Happened

We experienced a significantly larger than average volume of Property SkipTracing requests for a long duration and not just a transient spike, which saturated our service capacity and affected its availability.

Resolution

Our team have scaled out our core infrastructure that powers Property SkipTracing to ensure we can keep up with the increased demand.

What We're Doing to Prevent This

We're taking immediate actio...

Affected services are back to normal.

We have identified the root cause of the issue and it is now resolved.

What Happened

We experienced a second service outage caused by a database driver and server version mismatch issue. This incident occurred shortly after our previous outage, and we understand the frustration this has caused our customers.

Root Cause

The outage was triggered by incompatible database driver and server versions that created conflicts during system operations,...

All services are back up and running.

What Happened

We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time.

Resolution

Our technical team successfully resolved the issue and restored full service functionality.

What We're Doing to Prevent This

We've implemented several improvements to stre...