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Downtime

Outage: API and Dashboard Unavailable

Oct 27 at 06:54pm UTC
Affected services
Health
Address Autocomplete
Address Geocode
Address Reverse-Geocode
Address Verify
Phone DNC
Phone DNC (Asynchronous)
Phone TCPA
Phone TCPA (Asynchronous)
Phone Verification
Phone Verification (Asynchronous)
Property Lookup All-Attributes
Property Lookup All-Attributes (Asynchronous)
Property Search
Property Search (Asynchronous)
Property Skip-Trace
Get Property Subscriptions
Get Property Subscription Detail
Get Property Permits
Property Skip-Trace (Asynchronous)
Health
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Resolved
Oct 27 at 07:14pm UTC

All Services Restored

What Happened

A database availability issue temporarily disrupted access to our services. All web applications and APIs were unavailable during this time.

Resolution

Our team identified and resolved the database availability issue. Full service has been restored and all systems are operating normally.

Prevention Measures

We've strengthened our infrastructure as follows:

  • Added more strict validations on the application side to ensure we don't stress the database in certain identified scenarios

We sincerely apologize for the disruption and appreciate your patience.

Updated
Oct 27 at 06:56pm UTC

We have identified the root cause of the issue and we are doing the best we can to resolve it asap.

Created
Oct 27 at 06:54pm UTC

Our team has been notified and we are investigating.