Previous incidents
Service Degradation: Delayed Async Results Delivery
Resolved Oct 28 at 04:44pm UTC
Affected services are back to normal.
We have identified the root cause of the issue and it is now resolved.
What Happened
We experienced a large volume of async requests that introduced an added latency for delivering the jobs results.
Resolution
We have immediately taken action to scale up the processing throughput and ensure that all requests receive their expected results as soon as possible.
What We're Doing to Prevent This
We are continuously improving our async proces...
1 previous update
Outage: API and Dashboard Unavailable
Resolved Oct 27 at 07:14pm UTC
All Services Restored
What Happened
A database availability issue temporarily disrupted access to our services. All web applications and APIs were unavailable during this time.
Resolution
Our team identified and resolved the database availability issue. Full service has been restored and all systems are operating normally.
Prevention Measures
We've strengthened our infrastructure as follows:
- Added more strict validations on the application side to ensure we don't stress the ...
2 previous updates
Outage: API and Dashboard Unavailable
Resolved Oct 07 at 10:49pm UTC
All Services Restored
What Happened
A DNS configuration error temporarily disrupted access to our services. All web applications and APIs were unavailable during this time.
Resolution
Our team identified and corrected the DNS misconfiguration. Full service has been restored and all systems are operating normally.
Prevention Measures
We've strengthened our infrastructure management processes:
- Enhanced change management protocols for critical infrastructure
- Additional safegu...
2 previous updates
Partial Service Interruption: Property Lookup & Search
Resolved Sep 23 at 01:24pm UTC
Property Lookup and Search endpoints are back to normal.
We have taken the necessary actions to prevent similar issues from happening again in the future.
2 previous updates
Get Property Subscription Detail is down
Resolved Aug 18 at 06:57pm UTC
Get Property Subscription Detail recovered.
1 previous update