Incidents reported on status page for BatchData https://status.batchdata.com/ en https://status.batchdata.com/incident/627358 Mon, 28 Jul 2025 16:09:44 -0000 https://status.batchdata.com/incident/627358#bea81bd98c2f653d6de3d99a3bf609625c0a4fa2c3e46a03074fd4d26e0e7737 Health recovered. https://status.batchdata.com/incident/627358 Mon, 28 Jul 2025 15:01:28 -0000 https://status.batchdata.com/incident/627358#d89d84e3227f883fed742e7507483313d6cc15c83b46aaf18b0610b642eba196 Health went down. https://status.batchdata.com/incident/622049 Fri, 18 Jul 2025 18:30:00 -0000 https://status.batchdata.com/incident/622049#9e085f8997129686c3b7897ab810fdb57ccd3aa0155eb33690282462540837b8 # Property SkipTracing service is back to normal. ## What Happened We experienced a significantly larger than average volume of Property SkipTracing requests for a long duration and not just a transient spike, which saturated our service capacity and affected its availability. ## Resolution Our team have scaled out our core infrastructure that powers Property SkipTracing to ensure we can keep up with the increased demand. ## What We're Doing to Prevent This We're taking immediate action to: - Enhance Infrastructure Capacity: we are applying more aggressive infrastructure autoscaling policies to ensure that such scenarios would be elastically and more gracefully handled by our system in the future https://status.batchdata.com/incident/622049 Fri, 18 Jul 2025 18:18:00 -0000 https://status.batchdata.com/incident/622049#20968c13f546801155530fc6c5d511711e27a2439461f7b1815e41a839150918 We have scaled out our infrastructure to keep up with the traffic and the service is slowly getting back to normal. Our team is monitoring and the issue will be fully resolved soon. https://status.batchdata.com/incident/622049 Fri, 18 Jul 2025 17:00:00 -0000 https://status.batchdata.com/incident/622049#b5a21bb59dbd2fb2504430233dda30d1025f361baf3f2108c290ad3b4f52027f We have identified the root cause of the issue. Our Property SkipTracing service is receiving much more traffic than what we can support at the moment. We are actively working on scaling our infrastructure to keep up with the incoming traffic. https://status.batchdata.com/incident/622049 Fri, 18 Jul 2025 16:14:00 -0000 https://status.batchdata.com/incident/622049#7aee4399fa9cd1f6dcf052e2e23cedd4b323933e0487275f043390ef5b96812a Property SkipTracing has a high error rate. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621470 Tue, 15 Jul 2025 16:38:00 -0000 https://status.batchdata.com/incident/621470#42d917fde7ba69fe2a17c82d901e2cc6d03d87ff25dc5beceb40e7266b3d3606 # Affected services are back to normal. We have identified the root cause of the issue and it is now resolved. ## What Happened We experienced a second service outage caused by a database driver and server version mismatch issue. This incident occurred shortly after our previous outage, and we understand the frustration this has caused our customers. ## Root Cause The outage was triggered by incompatible database driver and server versions that created conflicts during system operations, leading to service disruption. ## Resolution Our technical team identified the version mismatch and successfully synchronized the relevant system components to restore full service functionality. ## What We're Doing to Prevent This We're taking immediate action to address both the specific cause and broader deployment practices: - Enhanced Version Control: We're implementing stricter version compatibility checks and automated validation processes to prevent database version mismatches before they reach production. - Improved Deployment Procedures: We're strengthening our deployment protocols to include comprehensive additional pre-deployment testing and rollback procedures. - Additional Testing: We're expanding our testing framework to include more rigorous compatibility testing across all system components. - Accelerated Infrastructure Improvements: Given the proximity of these incidents, we're prioritizing the infrastructure upgrades and monitoring improvements mentioned in our previous update. https://status.batchdata.com/incident/621470 Tue, 15 Jul 2025 16:38:00 -0000 https://status.batchdata.com/incident/621470#42d917fde7ba69fe2a17c82d901e2cc6d03d87ff25dc5beceb40e7266b3d3606 # Affected services are back to normal. We have identified the root cause of the issue and it is now resolved. ## What Happened We experienced a second service outage caused by a database driver and server version mismatch issue. This incident occurred shortly after our previous outage, and we understand the frustration this has caused our customers. ## Root Cause The outage was triggered by incompatible database driver and server versions that created conflicts during system operations, leading to service disruption. ## Resolution Our technical team identified the version mismatch and successfully synchronized the relevant system components to restore full service functionality. ## What We're Doing to Prevent This We're taking immediate action to address both the specific cause and broader deployment practices: - Enhanced Version Control: We're implementing stricter version compatibility checks and automated validation processes to prevent database version mismatches before they reach production. - Improved Deployment Procedures: We're strengthening our deployment protocols to include comprehensive additional pre-deployment testing and rollback procedures. - Additional Testing: We're expanding our testing framework to include more rigorous compatibility testing across all system components. - Accelerated Infrastructure Improvements: Given the proximity of these incidents, we're prioritizing the infrastructure upgrades and monitoring improvements mentioned in our previous update. https://status.batchdata.com/incident/621470 Tue, 15 Jul 2025 16:38:00 -0000 https://status.batchdata.com/incident/621470#42d917fde7ba69fe2a17c82d901e2cc6d03d87ff25dc5beceb40e7266b3d3606 # Affected services are back to normal. We have identified the root cause of the issue and it is now resolved. ## What Happened We experienced a second service outage caused by a database driver and server version mismatch issue. This incident occurred shortly after our previous outage, and we understand the frustration this has caused our customers. ## Root Cause The outage was triggered by incompatible database driver and server versions that created conflicts during system operations, leading to service disruption. ## Resolution Our technical team identified the version mismatch and successfully synchronized the relevant system components to restore full service functionality. ## What We're Doing to Prevent This We're taking immediate action to address both the specific cause and broader deployment practices: - Enhanced Version Control: We're implementing stricter version compatibility checks and automated validation processes to prevent database version mismatches before they reach production. - Improved Deployment Procedures: We're strengthening our deployment protocols to include comprehensive additional pre-deployment testing and rollback procedures. - Additional Testing: We're expanding our testing framework to include more rigorous compatibility testing across all system components. - Accelerated Infrastructure Improvements: Given the proximity of these incidents, we're prioritizing the infrastructure upgrades and monitoring improvements mentioned in our previous update. https://status.batchdata.com/incident/621470 Tue, 15 Jul 2025 16:38:00 -0000 https://status.batchdata.com/incident/621470#42d917fde7ba69fe2a17c82d901e2cc6d03d87ff25dc5beceb40e7266b3d3606 # Affected services are back to normal. We have identified the root cause of the issue and it is now resolved. ## What Happened We experienced a second service outage caused by a database driver and server version mismatch issue. This incident occurred shortly after our previous outage, and we understand the frustration this has caused our customers. ## Root Cause The outage was triggered by incompatible database driver and server versions that created conflicts during system operations, leading to service disruption. ## Resolution Our technical team identified the version mismatch and successfully synchronized the relevant system components to restore full service functionality. ## What We're Doing to Prevent This We're taking immediate action to address both the specific cause and broader deployment practices: - Enhanced Version Control: We're implementing stricter version compatibility checks and automated validation processes to prevent database version mismatches before they reach production. - Improved Deployment Procedures: We're strengthening our deployment protocols to include comprehensive additional pre-deployment testing and rollback procedures. - Additional Testing: We're expanding our testing framework to include more rigorous compatibility testing across all system components. - Accelerated Infrastructure Improvements: Given the proximity of these incidents, we're prioritizing the infrastructure upgrades and monitoring improvements mentioned in our previous update. https://status.batchdata.com/incident/621470 Tue, 15 Jul 2025 16:38:00 -0000 https://status.batchdata.com/incident/621470#42d917fde7ba69fe2a17c82d901e2cc6d03d87ff25dc5beceb40e7266b3d3606 # Affected services are back to normal. We have identified the root cause of the issue and it is now resolved. ## What Happened We experienced a second service outage caused by a database driver and server version mismatch issue. This incident occurred shortly after our previous outage, and we understand the frustration this has caused our customers. ## Root Cause The outage was triggered by incompatible database driver and server versions that created conflicts during system operations, leading to service disruption. ## Resolution Our technical team identified the version mismatch and successfully synchronized the relevant system components to restore full service functionality. ## What We're Doing to Prevent This We're taking immediate action to address both the specific cause and broader deployment practices: - Enhanced Version Control: We're implementing stricter version compatibility checks and automated validation processes to prevent database version mismatches before they reach production. - Improved Deployment Procedures: We're strengthening our deployment protocols to include comprehensive additional pre-deployment testing and rollback procedures. - Additional Testing: We're expanding our testing framework to include more rigorous compatibility testing across all system components. - Accelerated Infrastructure Improvements: Given the proximity of these incidents, we're prioritizing the infrastructure upgrades and monitoring improvements mentioned in our previous update. https://status.batchdata.com/incident/621470 Tue, 15 Jul 2025 15:58:00 -0000 https://status.batchdata.com/incident/621470#49df9ddcd63c68e611cb90203dd4164545eb5df67fa8b160df8cf51a957284e6 Async requests are taking significantly longer to process than normal. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621470 Tue, 15 Jul 2025 15:58:00 -0000 https://status.batchdata.com/incident/621470#49df9ddcd63c68e611cb90203dd4164545eb5df67fa8b160df8cf51a957284e6 Async requests are taking significantly longer to process than normal. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621470 Tue, 15 Jul 2025 15:58:00 -0000 https://status.batchdata.com/incident/621470#49df9ddcd63c68e611cb90203dd4164545eb5df67fa8b160df8cf51a957284e6 Async requests are taking significantly longer to process than normal. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621470 Tue, 15 Jul 2025 15:58:00 -0000 https://status.batchdata.com/incident/621470#49df9ddcd63c68e611cb90203dd4164545eb5df67fa8b160df8cf51a957284e6 Async requests are taking significantly longer to process than normal. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621470 Tue, 15 Jul 2025 15:58:00 -0000 https://status.batchdata.com/incident/621470#49df9ddcd63c68e611cb90203dd4164545eb5df67fa8b160df8cf51a957284e6 Async requests are taking significantly longer to process than normal. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Mon, 14 Jul 2025 01:00:00 -0000 https://status.batchdata.com/incident/621439#20253d966a5afb4fe95a6f95360976d0b433b56a84f4ecf2236d9138fcf66b7a # All services are back up and running. ## What Happened We experienced a system outage that affected service availability. While our team quickly identified the technical issue, the incident occurred during weekend hours when technical resources were limited, resulting in an extended resolution time. ## Resolution Our technical team successfully resolved the issue and restored full service functionality. ## What We're Doing to Prevent This We've implemented several improvements to strengthen our response capabilities: - Enhanced On-Call Support: We've established a more efficient on-call rotation system to ensure technical resources are readily available around the clock, including weekends and holidays. - Improved Monitoring & Alerting: We're deploying advanced monitoring and alerting mechanisms that will provide faster detection and notification of any potential issues. - Infrastructure Upgrades: We're rolling out significant infrastructure improvements and upgrades designed to reduce the likelihood of similar incidents occurring in the future. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:51:00 -0000 https://status.batchdata.com/incident/621439#5d58729fe9d84acc9b43b046e70671b6f77a165ed69bb1a33471c1184c865ccb We have identified the root cause of the issue. However, we are having some trouble allocating the needed technical resources to resolve it. We are doing the best we can to resolve it asap. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating. https://status.batchdata.com/incident/621439 Sun, 13 Jul 2025 13:29:00 -0000 https://status.batchdata.com/incident/621439#3fcebe5cb603e94923710ccdc18668466251032463488b0f31951ec3355cf364 All services are down. Our team has been notified and we are investigating.